Team Learning Resources Training and learning materials to benefit you and your team
Here, you’ll find a wealth of handy hints, tips and tools to help your teams progress. As your business develops, it is vital to up-skill each team and their leaders to understand how personal interactions, communication skills, and problem-solving will help not only the team and business as a whole but on a personal level too.
Quick team, give me a solution
Often, the simplest ways of finding the next step forward are staring you in the face. In terms of increasing team cohesion, buy-in to others’ dilemmas and simply resolving matters quickly and effectively, (without having to involve steering groups or management focus groups) this simple technique is hard to beat.
When you read this Team Charter (as created by a real management team), ask yourself if you would be in any doubt as to what is expected of you? Often, ‘the way we do things here’ as set out in company mandates, is couched in woolly terms, allowing for mis-interpretation. When you complete clear and specific language as in this example, the effect upon team morale is instant.
Selling or simply telling?
To be great at the sales process does not necessarily mean closing the deal there and then, especially if the product or service you are selling is achieved through offering outstanding service too. This extremely effective exercise helps teams to align their perceived role with that of the business.
Does exactly what it says on the tin. If you or your team members have to write to either internal or external customers, it’s worth trying your hand at this quick quiz. In our Written Communications training programmes, a lifetime of confusion can be cleared up in minutes.
Avoiding Conflict - Fogging
Want to know a cheeky psychological trick that will have people eating out of your hand? Try this the next time a manager or superior gives you a hard time.
Avoiding conflict - Assertive communication
Here you will find specific techniques that you can use to get the results you need from others. It’s not about aggression or coercion but using the kind of language you respect in others that you like to perform for. When you listen to respected managers, leaders and negotiators you’ll find they constantly use these very phrases and that’s because they work.
Want more info on our team training
To benefit from an informal discussion on how New Line Ideas can help you achieve long lasting results, please contact us today.