Customer Sales and Service Take care of the fundamentals: your customers

If you are not taking care of your customers you can guarantee that someone else will.

We take care of our clients by offering them:

  • Fully Tailored Programmes

    Programmes designed to current needs.

  • Fully Qualified Lead Consultant(s)

    That bring years of educational rigour to course development and presentation.

  • The Latest Approaches

    New Line Ideas development programmes are designed to hit every individual's preferred learning style.

  • Fully Interactive

    No 'chalk and talk' here. Just clear, guided, fun individual and group work which stimulates each and every participant.

  • Fully Supported Material

    Achieve 'stickiness' through our cyclical and partnership approach.

The three pillars

Offering Outstanding Customer Service and Sales, day in, day out, can test even the most committed of individuals.

We focus all our programmes on helping participants to understand their role within the larger picture.

We call this, Understanding The Three Pillars: Self-Management, Team, Customer.


We use the very latest psychological research and techniques (some of which you can sample for free on this web-site) to help people better understand their own behaviour.

What are the driving forces behind even simple interactions that can turn a potentially positive customer interaction into a customer complaint? Why do some team members find giving face to face or telephone service so intimidating?

This work on Self-Management is vital for long-term change among your team and why "one fits all" training simply doesn't work. Your team members are as individual as your customers.

Quite simply, until your team members 'buy-in' to this first pillar of self-management, long-term, nothing is going to change.


'No man is an island'.

If you operate any business with more than one team member, you will already understand the weight the above saying carries.

Our Customer Service and Sales courses show the vital link between how to self-manage and, from there, how to understand where each individual's effort fits into the team as a whole and what consequences actions have can on the combined team effort.

When team members really get this link, your customer service and sales offering often improves literally overnight. We use proven techniques that help individuals work towards the common goal... as a team.

We often receive emails and calls from team leaders saying how differently their teams now view the workplace and... each other.


Should we treat every customer as we would like to be treated or how they like to be treated?

It's a subtle difference but understanding that difference lies at the heart of how we ensure that your team understand who the customer is, what their needs are and how to service those needs most effectively.

Whether you provide assistance, customer service and support in a Call Centre environment or deal with clients in a busy, face to face situation your team needs the skills relevant to the situation.

This is why a 'one size fits all' seldom works. It's about understanding your own customers' needs. New Line Ideas delivers the skills your team needs to make every customer feel valued and appreciated.

Customer service and sales that rock

Here's where our Partnership Approach really comes into its own. We want to delight, not just satisfy you.

We tailor programmes to meet exceptionally exacting standards: both our own and those of our delighted clients.

Up-skilling your team to consistently deliver and outperform in today's competitive market is not nearly as difficult as some would have you believe.

Our bespoke programmes equip your team to excel in the following:

  • General Customer Service Skills
  • Interpersonal Skills
  • Dealing with Difficult Customers
  • Advanced Customer Service and Sales
  • Recognising who our Customer is
  • Dealing with Complaints
  • The Softer Approach to Telephone Sales
  • Understanding our Place in the Team
  • The Art of Listening
  • Effective Communication
  • Understanding Personal Motives/Motivation
  • Practising Positivity - Image Makeover
  • Psychology for Success - T.A. N.L.P. C.B.T.
  • Excellence in Written Communications
  • And much, much more... !

File download

Download the following programme sample to see an example of how we are able to provide bespoke training courses to meet your training needs. For more information, please don't hesitate to contact us.

Let's take this further.

To benefit from an informal discussion on how New Line Ideas can help you achieve long lasting results, please contact us today.

Contact NewLine Ideas